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Ref: RCP2205205
Title : Senior IT Support Engineer x 1 Salary :
 Requirement :
Senior IT Support Engineer
Tai Po Area

Responsibilities:
 Manage a small team of outsourced IT support specialists to provide day to day workplace support services based on the defined scope and Service Level Agreement in HK
 Be the escalation point for IT support specialists to provide workplace support in Asia offices
 Perform endpoint management and support including advanced level troubleshooting tasks and operating system support on Microsoft Windows OS, mobile devices, and other workplace equipment
 Support the end-to-end life cycle of asset inventory and maintain an up to date CMDB
 Support continuous improvement of ITSM processes
 Develop IT training material, FAQs, and user guides of the IT services for the users
 Provide support for internal and external IT audit
 Perform installation and upgrade of Workplace hardware and software for the users
 Perform regular patching according to the Microsoft release and cybersecurity monthly cycle
 Coordinate with external vendors for timely repair of the devices under warranty

Requirements:
 Bachelor’s degree in IT or related disciplines and 2+ years of related experience
 Experience with Windows end user computing configuration, virus scanners, and other security products
 Knowledge and experience in managing Windows PC and Mobile in an enterprise environment including support/break-fix/imaging/re-imaging/patching and any automated tools, e.g SCCM, ManageEngine
 Experience with supporting Virtual desktop, interacting with software and hardware external vendors,
 Experience in configuring, managing, and troubleshooting using any remote desktop tools; antivirus tools in the workplace environment; issue-tracking systems such as JIRA, ManageEngine, ServiceNow;
 Proficient working knowledge and experience in any 2 of these areas: Windows, M365, Active directory, ITIL, Workplace & collaboration hardware + software, project management
 Well organized, good communication and reporting skills
 Fluent in English and Putonghua, other language skills will have additional advantages

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability to cv@itsearch.com.hk
The personal information collected is strictly for recruitment purpose only.

For more job opportunity, please visit our website: www.itsearch.com.hk
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